FAQ

Frequently Asked Questions

1. How do I know that my Inscents Waterfall won’t be damaged in the mail?

Inscents Waterfall is shipped in a form-fitting, padded box that’s extremely protective. It’s shock absorbent and prevents your Inscents Waterfall from rattling around. So your Inscents Waterfall will arrive in mint condition, with no chips, cracks, or damages. If for any reason your Inscents Waterfall is damaged, we will either ship you a replacement or provide you a full refund, no questions asked.

2. How does the smoke flow like that?

The backflow incense cones are specially designed to burn downward.

3. Will Inscents Waterfall work with any incense cones?

Yes, but only backflow cones will give you the flowing waterfall effect. Ordinary incense cones will burn properly, but the smoke will not flow down the waterfall. It will just rise in the air like a traditional incense burner.  

4. Does the Inscents Waterfall come with any Backflow Inscents Cones?

Yes. Each Inscents Waterfall comes with 10 backflow incense cones for free in every order made. Each of these free cones has its own unique scent. 

5. Can I buy more incense cones?

Yes, you can add a bag of 200 backflow incense cones to your order. These bags of 200 cones have ten different scents and you get 20 cones of each scent.

6. Is the Inscents Waterfall sturdy?

Yes. This beautiful piece is made of dense ceramics that are carefully molded by hand. If treated with care, your Inscents Waterfall will last for generations.

7. How much does one Inscents Waterfall weigh?

Each Inscents Waterfall weighs about 625 grams or roughly 1 pound and six ounces

8. How tall is each Inscents Waterfall?

Inscents Waterfall is 7.87 inches tall (20 centimeters) and 5.6 inches (14.2 cm) wide across the middle.

9. How long does shipping take?

To provide our customers with the best possible products at the lowest possible prices, we ship our merchandise directly from our factories which are located all over the world. Unfortunately, international shipping takes time. 

If you choose standard shipping, you should expect your Inscents Waterfall within 2-4 weeks. Our apologies if that’s longer than you hoped. We promise that your Inscents Waterfall will be well worth the wait.

If you must have your Inscents Waterfall sooner, we offer expedited shipping options.

10. Does my order come with a tracking number?

Yes, all orders are shipped with a tracking number.